Website Privacy Policy.

1. Who we are and what this policy covers

TC TOTS LLC operates TC TOTs — Tongue Tie & Airway Center and the website at tctots.com. This policy applies to website visitors, parents, legal guardians, caregivers and referring professionals who interact with the public website.

TC TOTS LLC is a separate legal entity from Stuart Pediatric Dentistry, Inc. A reference, logo or link between the practices does not make their privacy practices interchangeable. Each entity remains responsible for information it maintains and for disclosures it makes under applicable law.

The website provides general educational information. It does not provide an individualized diagnosis or treatment recommendation, and public website forms are not monitored for emergencies. Call 911 for a medical emergency.

2. Information we collect through the website

Information you choose to provide

You can browse public pages without creating an account. If you choose to submit a website form, we receive the information requested by that form.

• Appointment inquiry: parent or caregiver name, phone number or email address, child age range, a general reason for contacting us, an optional scheduling note and confirmation that we may contact you about the request.
• Professional referral inquiry: referring professional name, practice or organization, professional role, phone number, professional email, an optional general reason for referral and confirmation concerning family permission to coordinate next steps.

Please provide only the information necessary for your request. Do not use public forms, ordinary email or social media to send medical records, photographs, insurance information, Social Security numbers, detailed diagnoses or other sensitive clinical information. Contact our office for instructions on an appropriate channel when records are needed.

Even when a form asks only for scheduling or general referral details, information associated with a health-care inquiry may be sensitive and, depending on the circumstances and applicable law, may qualify as protected health information.

Technical and operational information

When you visit the website, our hosting infrastructure and external resources may receive technical information such as your IP address, browser or device type, requested page, referring page, approximate request time, performance data and similar information needed to deliver, secure and troubleshoot the website.

3. How we use information

We use website information to respond to inquiries, coordinate appointment and referral requests, communicate about services you asked about, operate and protect the website, troubleshoot technical issues, measure website and advertising performance and meet applicable legal obligations.

Submitting an appointment inquiry does not itself confirm an appointment and does not constitute consent to unrelated marketing. You may discuss communication preferences with our office using the contact information below.

4. Service providers and external resources

Information may also be available to personnel handling your request and to vendors that support communications, security or necessary website operations. Their access and use must remain consistent with applicable law and the arrangements governing their services.

Information may be disclosed when required or permitted by applicable law, including in response to valid legal process. Health privacy restrictions continue to apply where relevant.

5. Google Ads conversion measurement, cookies and similar technologies

TC TOTs currently uses a Google Ads tag to measure whether advertising results in meaningful website actions. For example, when a public appointment or professional referral form is successfully submitted, the website can send Google a conversion signal indicating that the submission occurred.

The conversion measurement implemented on this website is intended to report the occurrence of a successful form submission, not the free-text content or other details you type into the form. Google may receive technical identifiers and website interaction data used to measure conversions in accordance with Google's services and settings.

Google and other external services may use cookies or similar technologies. You can manage browser cookie controls and Google advertising preferences through My Ad Center ↗. Blocking cookies or external content may affect certain website features or measurement.

Links to Instagram, Facebook, the TC TOTs Google Business Profile, and other external websites take you to services with their own privacy practices. An embedded resource, such as a map, may transmit technical data before you actively click an external link.

6. Children's privacy and authorized representatives

This website is designed for adults seeking information about pediatric care and for healthcare professionals. Children should not submit personal information directly through public website forms. Parents, legal guardians and other authorized adults should contact the office on a child's behalf.

If you believe a child under 13 submitted personal information directly through the website, contact us so the matter can be reviewed and appropriate action taken under applicable law.

Before providing access to information concerning a child, we may need to verify identity and legal authority. Parental or representative access can be subject to legal rules and exceptions concerning minors' confidentiality.

7. Patient health information and HIPAA

Health information used or maintained in connection with patient care may be subject to separate privacy protections. To the extent HIPAA applies to information handled by TC TOTS LLC, the HIPAA Privacy, Security and Breach Notification Rules apply according to their terms.

HIPAA rights may include requesting access to records, amendments, confidential communications, certain restrictions and an accounting of certain disclosures. Those rights have conditions and exceptions and do not create an unrestricted right to erase clinical records.

This website privacy policy is not a substitute for the Notice of Privacy Practices applicable to your care. Contact our office to request the applicable notice. You may also learn about HIPAA privacy rights through the U.S. Department of Health and Human Services ↗.

A privacy-policy disclosure alone does not authorize a disclosure of protected health information to a tracking or advertising provider. Where a third party would receive protected health information on behalf of a regulated entity, the required legal permissions, safeguards and contractual arrangements must be in place before that disclosure occurs.

8. Retention and security

Information is retained for the purposes described in this policy and as needed for applicable legal, recordkeeping, operational and dispute-resolution requirements. Retention needs may differ for website logs, public inquiries and patient records.

We use reasonable administrative, technical and physical safeguards appropriate to the information and services involved. No method of internet transmission or electronic storage can be guaranteed completely secure. If an incident requires notification under applicable law, notice will be provided as required.

9. Privacy questions, access and requests

You may contact our office to ask about this policy, request correction of website contact information, discuss communication preferences or ask about access to or deletion of information submitted through a public website inquiry. The rights available, verification required and any exceptions depend on the type of information and the law that applies.

Requests involving clinical records or protected health information are handled under the applicable health privacy and records requirements rather than solely under this website policy.

10. Contact us

Please do not attach medical records or identity documents to an ordinary email unless our office has provided an appropriate secure method.

11. Policy updates

We may update this policy to reflect changes in the website, information practices, service providers or applicable requirements. The current version will display its effective date and last-updated date. Additional notice or consent will be provided when required by law.